FAQs

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Frequently Asked Questions

We’ve answered some of our most frequently asked questions below. If you can’t find the answer you’re looking for, you’re always welcome to contact our team and ask us directly.

Yes, we love pets! Feel free to bring your dog along when you visit our store. We just ask that they are kept on a leash or in a carrier to ensure everyone’s safety and comfort.

We accept returns and exchanges on most products, with the exception of food items, bulk items including turf and live animals like chickens. If you’re unsure about a product, our team is always available to help you make the best choice before you purchase.

Yes, we understand that sometimes you may change your mind. As long as the product is in its original condition and packaging, we are happy to offer a refund. Please note that food items and live animals are non-refundable.

Once an order has been processed, we are unable to make changes to it. However, you can return items to us once you receive them, following our return policy.

Yes, we deliver all over the Sunshine Coast. Whether you need landscaping supplies, gardening products, or pet food, we’ve got you covered. Just place your order, and we’ll bring it right to your doorstep.

While we strive to have a comprehensive selection online, not all items in our physical store are available on our website. If you’re looking for something specific and don’t see it online, give us a call or visit us in-store. We’re always happy to help!

We offer various payment options for your convenience. You can use PayPal, VISA, MasterCard, debit cards, and even Afterpay for easy instalment payments.

We always aim to provide competitive prices both online and in-store. Occasionally, however, you might notice price differences between our in-store and online offerings due to special promotions, stock availability, or shipping costs.

Yes, we frequently run special deals and promotions both in-store and online. Be sure to check our website regularly and sign up for our newsletter to keep up to date with the latest offers and discounts.

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